Knowledge Base

45 ArticlesAccounting →

• What does this error code from TogetherPay mean?
• How do I edit Donations after it has posted?
• How do I close Store Cards and transfer balances?
• Accounting Training
• How do I configure Tax Exempt status?

13 ArticlesAdministrative Tools →

• Transportation Overview
• How do I use the Support Portal?
• How does Minutes to Hold Pending work?
• How do I configure Organizations?
• What are the different Security Groups?

3 ArticlesAPI →

• How to Run a Query via the API
• How do I use CircuiTree’s API?
• API Documentation

45 ArticlesConfiguration →

• How do I configure Online Daily Reservations?
• How do I disable Full Screen Mode in VMware?
• What Attendee Steps are available?
• How do I create Cancellation Reasons?
• How do Attributes display?

157 ArticlesCT6 →

• Group Leader Tools and Experience
• Voucher Code (Scholarships)
• Maximum Usage Discount Options
• Donations and Merchandise at Checkout
• How do I configure Surcharging?

11 ArticlesCT6 Registration Site →

• How do I make a Donation?
• How do I make a payment using eCheck?
• How do I configure Google Tag Manager?
• How do I get started using CT6 Registration Site?
• CT6 Registration Site Overview

21 ArticlesDonations →

• How do I send Donation Acknowledgement Emails?
• How do I edit Donations after it has posted?
• How do I add multiple Donations?
• How do I search for a Donation?
• Donations Overview

27 ArticlesEvents →

• Automated Waitlist
• Where do Event Names display?
• How do I allow Activity Scheduling during registration?
• How do grades work in Event Divisions?
• How do I close Store Cards and transfer balances?

0 ArticlesFAQ →

36 ArticlesGetting Started →

• Welcome to the New Circuitree Experience
• Single Sign On (SSO) Guide for CircuiTree
• Multi-Factor Authentication (MFA) — End-User Guide for CircuiTree Admins
• When are CircuiTree’s Support hours?
• How do I add a customer?

44 ArticlesGlossary →

• What is a Guest Category?
• What is an Immunization?
• What is a Store Location?
• What is a Scholarship?
• What is SalesLink?

0 ArticlesInternal SOPs →

8 ArticlesMass Communications →

• Email Template Troubleshooting
• How do I view sent Mass Emails?
• How do I use HTML in emails?
• How do I view Mass Communication History?
• How do I add mass communication events?

4 ArticlesNew Articles →

• Group Leader Tools and Experience
• Voucher Code (Scholarships)
• Maximum Usage Discount Options
• Donations and Merchandise at Checkout

18 ArticlesOverview →

• How am I billed from CircuiTree?
• Daily Reservations Overview
• Itineraries Overview
• Group Registration Overview
• SalesLink 6 Overview

72 ArticlesRegistration →

• How to Change the Status of a Cancelled Registration
• What Attendee Steps are available?
• How can I add a Payment Extension Date?
• Why can’t I move past a section in the registration or employee portal?
• Why can’t I add a roommate request online?

27 ArticlesRegistration Site →

• How does Minutes to Hold Pending work?
• Daily Reservations Overview
• How do I configure Online Daily Reservations?
• How do I reserve a room?
• How does an individual register as part of a Group?

72 ArticlesRelease Notes →

• Release Notes – August 31, 2026
• Release Notes – August 5, 2026
• Release Notes – July 29, 2026
• Release Notes – July 22, 2026
• Release Notes – July 15, 2026

24 ArticlesResources →

• How do I use the Resource Reservation Wizard?
• How do I copy Activities?
• Why am I unable to choose Activities during online registration?
• Resource Calendar in CT6
• How do I schedule Activities?

48 ArticlesSalesLink →

• How to Register Stripe Terminal
• Stripe Terminal Hardware
• How do I find a Store Card that is not displaying?
• How do I setup UPS WorldShip integration?
• SalesLink Error – “The column name is not valid”

0 ArticlesStandards →

13 ArticlesTransportation →

• How do I remove Transportation Locations?
• Transportation Selections After Cut-Off Date
• “Other Transportation City Request” Online
• Why can I not add a flight?
• Transportation Training

12 ArticlesTroubleshooting →

• How does Emergency Support work?
• Why can’t I move past a section in the registration or employee portal?
• Why can’t I add a roommate request online?
• Why am I unable to choose Activities during online registration?
• Why won’t this credit transfer?