How to Change the Status of a Cancelled Registration

You can change the status of a Cancelled Registration to either Active or Wait List.  This function prevents having to re-register an attendee.

Change Status

  1. On a registration, select the Cancelled button, and select the new Status.If re-Activating a cancelled registration:  If the registration originally had any sub items like reservations or pre-orders, those items will need to be re-added by your team or the customer. 


CT users must have the permission “Allow Registration Status Update” enabled in order to modify the status of a Cancelled Registration