How do I create Cancellation Reasons?

Cancellation reasons are useful to track why a customer has cancelled their registration. These reasons will appear in a drop down menu when a registration is cancelled manually and during the End of Event process.

Create Reasons

  1. Go to Configuration > Registration > Cancellation Reasons.

Configuration > Cancellation Reasons

  1. Click Actions > New Registration Cancellation Reason.
  2. Enter a name and click Save.

Cancellation Reason Details


  1. To deactivate a reason, click the Detail icon next to the reason to open the Cancellation Reason Details box.
  2. Uncheck the Active button.
  3. Click Save.

When do I assign Cancellation Reasons?

Manual Cancellation
  1. Go to Registration > Actions > Cancel.
  2. Select a Cancellation Reason and click Next to perform the cancellation.

Cancellation Reason - Illness

End of Event
  1. Go to Management > Registration > End of Event to start the process.
  2. During the process, select the Cancellation Reason to apply for all Pending and Waitlist registrations.

Cancellation Reasons - End of Event


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