Cancellation reasons are useful to track why a customer has cancelled their registration. These reasons will appear in a drop down menu when a registration is cancelled manually and during the End of Event process.

Create Reasons

1. Go to Configuration > Registration > Cancellation Reasons.

1. Click Actions > New Registration Cancellation Reason.
2. Enter a name and click Save.

Deactivate

1. To deactivate a reason, click the  icon next to the reason to open the Cancellation Reason Details box.
2. Uncheck the Active button.
3. Click Save.

When do I assign Cancellation Reasons?

Manual Cancellation

1. Go to Registration > Actions > Cancel.
2. Select a Cancellation Reason and click Next to perform the cancellation.

End of Event

1. Go to Management > Registration > End of Event to start the process.
2. During the process, select the Cancellation Reason to apply for all Pending and Waitlist registrations.