Sunset date of CT5 Registration Site moved to Fall 2021

Over the last several months, we have completed several transitions.  October 2020  Complete – Sunset CT5  Complete – Upgrade to Amazon Web Services (AWS) Complete – Sunset FTP Access December 2020 / January 2021 In Progress – Upgrade Credit Card Processing to Stripe The remaining items on the list were scheduled to be completed by the end of 2020 […]

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Payment Processing moving to Stripe

As announced back in September, one of the upcoming changes is to move payment processing to Stripe. This process is currently underway and is expected to be completed in early January 2021. The next steps in the process are as follows: STEP 1 – Create Merchant Accounts in Stripe Currently the process of creating new merchant […]

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Important Changes Coming Soon to CircuiTree

There are several upcoming changes to CircuiTree that we wanted to let you know about. Here is a timeline of the changes along with further details for each: Late October 2020 Sunset CT5 – Complete Upgrade to Amazon Web Services (AWS) – Complete Sunset FTP Access – Complete December 2020 / January 2021 Upgrade Credit […]

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Learn about the Transition from CT5 to CT6

As you know, the list of remaining functionality only available in CT5 has dwindled as we’ve worked hard to finish CT6 over the past several months. We’re excited to say that CT6 completion is just around the corner! Therefore, today we are announcing that CT5 will no longer be available after mid-October 2020. Our current roadmap forecasts completion of CT5-only features in CT6 […]

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Support Closed for Christmas / New Year’s

The holiday season is upon us and we wanted to let you know that the CircuiTree office will be closed on the following dates: Monday, December 23rd through Wednesday, January 1st for Christmas and New Years’ Day. We will resume normal support hours on Thursday, January 2nd. If you do have a critical issue come up during this time, our Emergency […]

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CT6 Registration Site is here!

The day has arrived! The new mobile-first CT6 Registration Site is live and available for you and your customers! From social sign-on with Facebook and Google, to smart grouping of Steps for multiple registrations, to a streamlined checkout process, your customers are going to love registering on your new Registration Site. What about for you? […]

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Change to Notifications for CircuiTree Support Tickets

You may notice a different email response the next time you submit a Support Ticket. The notification you will receive is from a different support platform that we have moved to. Not to worry! We haven’t forgotten about any previous Tickets that you have submitted. You can continue sending your support Tickets to support@circuitree.comor using the Submit […]

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Exciting Updates to Registration Site Coming Soon!

A brand new Registration Site is in the works to improve how your customer’s interact with your organization! We want to give you a sneak peak to some of the mobile first design as well as answer some questions to let you know what to expect next. Select the link in the screenshot below to watch […]

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Support Closed for Christmas / New Year’s

The holiday season is upon us and we wanted to let you know that the CircuiTree office will be closed on the following dates: Monday, December 24th through Friday, December 28th for Christmas Monday, December 31st and Tuesday, January 1st for New Year’s Day If you do have a critical issue come up during this time, […]

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CircuiTree office closed for Thanksgiving

With Thanksgiving just around the corner, we wanted to let you know that the CircuiTree office will be closed on Thursday the 22nd and Friday the 23rd. In case of an emergency or critical issue outside of Support hours, you can contact Emergency Support by calling1-877-800-3450 and press 3 to leave a voicemail. An on-call […]

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