How do I return an item?

Have a customer who purchased an item in SalesLink and now needs to return it? We have got you covered!

  1. Go to the menu and select Camp > SalesLink > Order Search.

  1. Enter the Criteria and select Find.
  2. In the list of results, find the order that you need to return items from and select View.

  1. Under Items, select Return Items.

  1. Select the items that you want to return and select a Return Reason from the list. In the Summary, a running total of the amount to be returned will display. Select Start Return to initiate the return process.

  1. A list of available payment types will display based on the payment taken for the Order. Select one to proceed.

  1. For a Store Card, the amount to refund will be added automatically as well as the most current Store Card. Make any adjustments as needed and select Add Payment.

  1. Enter any comments and select Email Receipt to send a receipt to the customer if desired and select Process Return.

  1. Your return is now complete! Select Print Receipt to print a copy.

Exchange

To perform an exchange, go through the return process first and then go back to Point of Sale and process a new order for the customer.

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