How do I install VMware Horizon Client to access CT5?

If you need to download VMware Horizon Client to access CT5, you’re in the right place! Choose your operating system to see detailed installation instructions.

What is VMware Horizon Client?

VMware Horizon Clients for Windows, macOS, iOS, Linux, and Android allow you to connect to CT5 from your device of choice giving you on-the-go access from any location.

Windows

  1. Go to the VMware Horizon Client download page.
  2. Look for VMware Horizon Client for Windows and select Go to Downloads.

  1. Select Download.

  1. After the file is downloaded, open and click I Agree & Install.

  1. After the installation is complete, click Finish.

  1. Click Yes to restart your system.

  1. After restart, open VMware Horizon Client.
  2. Click Add Server.

  1. When asked for the Connection Server, enter https://view.circuitree.com and then click Connect.

  1. Enter your username and password and click Login.

  1. The CircuiTree App will appear. Double click to open.

Disable Full Screen Mode

By default, CT5 will open in full screen. To adjust that setting, follow these steps:

  1. Click on the gear icon in the upper right hand corner to open settings.

  1. Under CircuiTree App > Display, select Window – Large and then click OK.

  1. Double click to open the CircuiTree App.

macOS

  1. Go to the VMware Horizon Client download page.
  2. Look for VMware Horizon Client for Mac and select Go to Downloads

  1. Select Download.

  1. After the file is downloaded, open and click Agree.

  1. Drag VMware Horizon Client to the Application folder.

  1. Open VMware Horizon Client.
  2. When asked for the Connection Server, enter https://view.circuitree.com and click Connect.

  1. Enter your username and password and click Login.

  1. The CircuiTree App will appear. Double Click to open.

Disable Full Screen Mode

By default, CT5 will open in full screen. To adjust that setting, follow these steps:

  1. Click on the gear icon in the upper right hand corner.

  1. Under Full Screen, select Use Single Display and then close the window.

  1. Double click to open the CircuiTree App.

  1. The app will open, move your mouse to the top of the screen and wait for 5 seconds for the menu bar to appear. Go to Window and uncheck Enter Full Screen.

Troubleshooting

Blank Screen on macOS

If you have recently upgraded to macOS Mojave and are experiencing a blank screen when using VMware to access CT5, you need to upgrade your version of VMware. Follow these steps to download VMware version 4.9 or greater.

Black Screen

If you encounter a black screen and are not able to access CT5, follow these steps.

Windows

  1. In the toolbar, click on Options > Disconnect and Log Off.

  1. Once you are logged off, Open up CircuiTree App to launch CT5.

Mac

  1. In the toolbar, click on Connection > Log Off.

  1. Once you are logged off, open up CircuiTree App to launch CT5.

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